Privacy Policy

Professional Rehab Services ("PRS," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.prshh.com or interact with our services, including forms on social media platforms such as Facebook and Instagram.

Information We Collect

We may collect the following types of personal information:

• Contact information: name, phone number, email address, city/location
• Healthcare needs: type of care needed (speech therapy, occupational therapy, physical therapy, skilled nursing), who needs care (patient, family member, healthcare provider referral)
• Technical data: IP address, browser type, device information, pages visited, and referring URLs collected automatically through cookies and analytics tools
• Facebook Lead Form data: when you submit a lead form on Facebook or Instagram, we receive the information you provide, which may include your name, phone number, email, and responses to custom questions

How We Collect Your Information

• Directly from you when you fill out forms on our website or social media lead forms (Facebook/Instagram Instant Forms)
• Automatically through cookies, Google Analytics (GA4), and the Meta Pixel when you browse our website
• Through phone calls or emails you initiate with us
• From healthcare providers who submit referrals on your behalf

How We Use Your Information

• To respond to your inquiries and connect you with a care coordinator
• To determine your eligibility for in-home therapy and nursing services
• To process referrals from healthcare providers
• To communicate with you about our services, including follow-up calls, appointment scheduling, and care coordination
• To improve our website, services, and advertising through analytics
• To comply with legal and regulatory requirements

How We Share Your Information

We do not sell your personal information. We may share your information with:

• Healthcare team members involved in your care coordination
• Service providers who help us operate our business (e.g., CRM systems, analytics platforms, hosting services)
• Insurance companies as necessary to verify coverage and process claims
• Legal authorities when required by law or to protect our rights

Cookies & Tracking Technologies

Our website uses:

• Google Analytics (GA4) to understand how visitors use our site
• Meta Pixel to measure the effectiveness of our Facebook and Instagram advertising

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies.

Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time

To exercise any of these rights, contact us using the information below.

HIPAA Notice

As a home health agency, we are subject to the Health Insurance Portability and Accountability Act (HIPAA). Any protected health information (PHI) we receive as part of your care is handled in accordance with HIPAA regulations. This Privacy Policy applies to information collected through our website and advertising — for our full HIPAA Notice of Privacy Practices, please contact our office.

Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: